Last updated: September 2026
Welcome to SBYW.
These Terms of Service govern your use of the SBYW website and your purchase of products from our online store.
By using our website or placing an order, you agree to these Terms.
1. About SBYW
SBYW is a jewelry brand based in Egypt.
Our products are made in Egypt and sold internationally, including to customers in Europe and the United States.
For questions about these Terms, please contact:
2. Products
We make and offer jewelry and related products through our online store.
We make reasonable efforts to ensure that product descriptions, measurements, materials, colors, and images are accurate.
However, because products may be photographed under different lighting conditions and some pieces may be handmade or finished individually, minor variations may occur.
Such variations do not necessarily constitute a defect.
Certain products may be available from stock, while others may be made to order or personalized. Where a product is made to order or personalized, this will be indicated in the relevant product information.
3. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or change product availability at any time.
If we are unable to fulfill an order that you have already placed, we will contact you and provide an appropriate refund where applicable.
4. Prices
All prices displayed on the SBYW website are stated in the currency shown at checkout.
Unless expressly stated otherwise, product prices do not necessarily include customs duties, import taxes, or other charges imposed by the destination country.
Any applicable taxes, duties, or charges may depend on the destination country and the shipping method selected.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email.
An order confirmation does not necessarily mean that the order has been finally accepted if we subsequently discover an issue affecting availability, pricing, payment, fraud prevention, or fulfillment.
If we need to cancel an order after payment has been received, we will provide a refund for the amount paid for the cancelled order.
6. Payment
Payments are processed through PayTabs and any other payment methods made available at checkout.
You must provide accurate and complete payment and billing information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We may cancel or refuse an order where a transaction appears fraudulent, unauthorized, or otherwise presents a reasonable security concern.
7. Shipping
We ship internationally using third-party courier and shipping providers.
Shipping times shown on the website or provided after purchase are estimates and may be affected by customs procedures, carrier delays, weather, public holidays, or other circumstances outside our control.
Once an order has been handed to the shipping provider, delivery is subject to the carrier's procedures and the destination country's customs requirements.
We will provide available tracking information where applicable.
8. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are determined by the relevant authorities and may vary according to the destination, product, order value, and applicable regulations.
Unless expressly stated otherwise at checkout, the customer may be responsible for charges imposed by the destination country.
Customers are responsible for providing accurate delivery and contact information and for complying with applicable import requirements.
9. Returns and Refunds
Our Refund Policy forms part of these Terms of Service.
Where applicable, customers may have a statutory right to cancel an online purchase within 14 days of receiving the goods.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to you under the laws of your country.
Please review our Refund Policy for the full return and refund procedure.
10. Personalized and Made-to-Order Products
Some SBYW products may be personalized or made specifically according to a customer's request.
Where applicable law permits an exception to the standard right of withdrawal, personalized or made-to-order products may not be eligible for cancellation or return.
Any applicable restriction will be communicated with the relevant product before purchase.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
11. Defective or Incorrect Products
If you receive a product that is defective, damaged, or materially different from what you ordered, please contact us at:
Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.
We will work with you to provide an appropriate remedy in accordance with applicable law.
12. Intellectual Property
All content appearing on the SBYW website, including but not limited to:
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The SBYW name
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Logos
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Product names
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Photography
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Videos
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Text
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Graphics
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Designs
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Visual identity
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Website content
is owned by or licensed to SBYW unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit SBYW content without prior written permission.
13. Website Use
You agree not to:
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Use the website for unlawful purposes
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Attempt to gain unauthorized access to the website or its systems
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Interfere with the operation or security of the website
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Submit fraudulent orders or payment information
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Copy or misuse website content
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Use automated systems to access the website in a manner that could damage or interfere with its operation
14. Third-Party Services
Our store relies on third-party services, including Shopify, PayTabs, shipping providers, fulfillment providers, and other technology providers.
Those services may have their own terms and privacy policies.
We are not responsible for the independent operation, availability, or policies of third-party services, except where responsibility cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, SBYW will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights or liability for matters for which limitation is prohibited by law.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, governmental actions, customs delays, carrier disruptions, strikes, internet or technology failures, or other extraordinary events.
This does not affect your mandatory consumer rights.
17. Governing Law
These Terms are governed by the laws applicable in Egypt, except to the extent that mandatory consumer protection laws in the country where you live provide you with rights that cannot legally be excluded.
Nothing in these Terms is intended to deprive consumers of mandatory rights available to them under applicable law.
18. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this page, together with the date of the latest update.
Your continued use of the website after an update means that the updated Terms will apply to future use and purchases.
19. Contact
For questions regarding these Terms or an order, contact: