Last updated: September 2026
At SBYW, we want you to be happy with your purchase.
If you need to return an item, please read the policy below. This policy does not affect any mandatory consumer rights that apply to you under the laws of your country.
1. 14-Day Returns
For eligible purchases, you may request a return within 14 days from the date you receive your order.
For customers in the European Union, this includes the statutory 14-day right of withdrawal applicable to distance purchases, subject to the legal exceptions described below.
You do not need to provide a reason for exercising a statutory right of withdrawal where such a right applies.
To request a return, contact us at:
Please include your order number and the item you wish to return.
2. Condition of Returned Items
Returned items should be:
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Unworn
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Unused
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In their original condition
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Returned with the original packaging and any included accessories
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Free from damage, stains, scratches, or signs of wear
We may assess the condition of returned products before issuing a refund.
Where permitted by applicable law, you may be responsible for any reduction in the value of an item resulting from handling beyond what is reasonably necessary to inspect its nature, characteristics, and functioning.
3. Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of returning an item.
We recommend using a tracked shipping service and keeping proof of postage.
SBYW is not responsible for returned packages that are lost before reaching us when no valid tracking or proof of shipment is available.
4. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us as soon as possible at:
Please provide:
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Your order number
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A description of the issue
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Photographs where appropriate
If the issue is confirmed to be the result of a defect, damage during delivery, or an error by SBYW, we will provide an appropriate remedy in accordance with applicable law.
We will not require you to pay return costs for an item that is defective or incorrectly supplied where applicable law requires SBYW to cover those costs.
5. Personalized and Made-to-Order Products
Some SBYW products may be personalized or made specifically according to your instructions.
Where applicable law permits an exception, personalized or made-to-order products may not be eligible for cancellation or return once production has begun.
Any applicable restriction will be clearly indicated on the relevant product page before purchase.
This section does not exclude or limit any consumer rights that cannot legally be excluded.
6. Refunds
Once we receive and inspect an eligible returned item, we will process the applicable refund.
Refunds will normally be issued to the original payment method used for the purchase.
The timing of the refund appearing in your account may depend on your bank, card issuer, or payment provider.
Where a statutory right of withdrawal applies, we will process the refund in accordance with the applicable legal requirements.
Where required by law, we will also refund the applicable original standard delivery charge.
Additional or premium shipping costs selected by the customer may not be refundable to the extent permitted by applicable law.
7. Exchanges
If you would like to exchange an item, please contact us at:
Exchanges are subject to product availability.
Where an exchange is not available, an eligible refund may be offered instead.
Mandatory statutory rights remain unaffected.
8. Sale Items
Unless otherwise required by law, sale items are subject to the same return rules as full-price items.
Any product specifically identified as non-returnable will only be excluded from return where such exclusion is legally permitted.
9. Unclaimed or Refused Deliveries
If an international shipment is refused, abandoned, or returned to us because the customer did not accept the shipment, did not provide accurate delivery information, or did not complete required customs procedures, we may deduct reasonable shipping or return costs from any refund where permitted by applicable law.
This does not affect statutory cancellation or refund rights that cannot legally be limited.
10. How to Start a Return
To begin a return, contact:
Please include your order number and the reason for contacting us where relevant.
We will provide the return instructions applicable to your order.
Please do not send an item back without contacting us first.
11. Your Statutory Rights
Nothing in this Refund & Returns Policy is intended to remove, restrict, or replace consumer rights that apply to you under mandatory laws in your country.
Where local consumer law provides greater rights than those described in this policy, those rights will apply.