Privacy Policy

Last updated: September 2026

At SBYW, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how SBYW collects, uses, stores, and shares personal information when you visit or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

SBYW is a jewelry brand based in Egypt. Our products are made in Egypt and are offered to customers internationally, including customers in Europe and the United States.

For privacy-related questions, you can contact us at:

Email: spywjewelry@gmail.com

2. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with SBYW, we may collect information such as:

Your name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Information you provide when contacting us
Information relating to returns, refunds, exchanges, or customer service requests
Device, browser, IP address, and website usage information
Cookie and similar technology information
Payment and transaction information required to process your purchase

We do not need or intend to receive your complete payment card security information directly. Payments are processed through our payment service providers, including PayTabs, and payment information is handled according to their applicable policies and security requirements.

3. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments
Arrange delivery and shipping
Communicate with you about your order
Respond to questions and customer service requests
Process returns, refunds, and exchanges
Prevent fraud, abuse, and unauthorized transactions
Maintain and improve our website and services
Understand how customers use our website
Send marketing communications where permitted and where you have provided the appropriate consent
Comply with legal, regulatory, tax, accounting, and payment-related obligations

We do not use your personal information for purposes unrelated to operating and improving SBYW unless we have a lawful basis to do so.

4. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides the technology that allows us to operate our online store, process orders, manage customer information, and provide certain store-related services.

Shopify may process information relating to customers and website visitors, including contact information, purchase activity, device information, and other information necessary to provide its services.

For more information, please refer to Shopify's privacy policies.

5. Payments

Payments made through our store are processed through PayTabs and other payment services that may be enabled on our store.

PayTabs may process information relating to the merchant and the customer transaction, including payment, billing, shipping, transaction, and technical information as required to process payments, prevent fraud, comply with applicable laws, and provide its services.

We do not control the privacy practices of PayTabs or other third-party service providers. Their own privacy policies apply to the information they process.

6. Shipping and Delivery Providers

To fulfill your order, we may share information necessary for delivery with shipping companies, couriers, fulfillment providers, warehouses, or distribution partners.

This may include your name, shipping address, telephone number, order information, and other information necessary to deliver your purchase.

We only share information reasonably necessary for these purposes.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember shopping cart and checkout information
Remember preferences
Understand website usage
Improve website performance
Support analytics and marketing, where applicable

Some cookies may be placed by Shopify or by third-party services used by SBYW.

You may be able to manage cookie preferences through your browser or through the cookie controls available on our website.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

8. Marketing Communications

If you choose to subscribe to SBYW communications, we may use your email address to send information about new collections, products, launches, or other SBYW updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us at spywjewelry@gmail.com.

Transactional communications relating to your order may still be sent when necessary.

9. Sharing Your Information

We may share personal information with service providers that help us operate SBYW, including:

Shopify
PayTabs and payment service providers
Shipping and courier companies
Fulfillment, warehousing, and distribution providers
Website, analytics, technology, and security providers
Professional advisers or authorities where disclosure is required by law

We do not sell your personal information as a standalone product.

10. International Data Transfers

Because SBYW sells internationally and uses service providers that may operate in different countries, your personal information may be processed or transferred outside Egypt and outside the country in which you live.

Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data protection laws.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Complete and document transactions
Handle returns and customer service
Meet legal, tax, accounting, fraud-prevention, and regulatory requirements
Resolve disputes
Enforce our agreements

When information is no longer required, we may delete it or securely anonymize it, subject to applicable legal obligations.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

For customers in the European Economic Area and other jurisdictions with similar privacy laws, these rights may include:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict certain processing
The right to object to certain processing
The right to receive certain information in a portable format
The right to withdraw consent where processing is based on consent

You may exercise applicable rights by contacting us at:

spywjewelry@gmail.com

We may need to verify your identity before fulfilling certain requests.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases online.

We do not knowingly collect personal information from children for the purpose of making purchases.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.